Experience Cloud for Nonprofits

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Products

Experience Cloud for Nonprofits

Make program, case, volunteer, and donor management easier with a secure, self-service solution.

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Strengthen Relationships
with a Digital Front Door Into Your Mission

Deepen Your Engagement

Empower Your Stakeholders

Improve Your Staff Experience

Made for Nonprofits

Make Every Experience Count
with Experience Cloud for Nonprofits

For Program Management

No more manual data entry for those who deliver your programs: Give field staff and volunteers a secure way to access program data, record participant attendance, and note service delivery – from anywhere.
Improve your program participants’ experience and deepen their engagement: Program participants have an online space to interact, read knowledge articles or FAQs, and get in touch with staff.
Improve your staff experience: Make interactions easier, faster by bringing them in context for your staff. Streamline program providers’ work with one up-to-date view of participants and their progress.

For Case Management

Keep clients on track between meetings with case managers: Your clients can view their case plans and update action items in a secure, digital space. Personalized to them, it’s accessible anytime, from anywhere.
Deepen client engagement with your services and case managers: Improve outcomes by giving clients agency in their own program journey. Make it easy to get in touch with their case managers virtually.
Defer cases away from your hotline to prioritize those in need: Experience Cloud can act as a self-help tool. Callers can search for solutions to problems, helping staff stay focused on more urgent interactions.

For Donor Management

Strengthen how donors engage with your organization: Keep them coming back for more. Provide donors with a personalized self-service experience through donor management software. Allow donors to read stories of their impact and stay engaged with your mission.
Empower your donors to stay connected: Enable donors to connect with your organization. Donors can see their past donations, update their contact details, share their communication preferences, and manage their recurring gifts.
Improve the experience of your development staff: Manage your donors at-scale through a donor platform. Spend less time responding to small requests. Let your team focus on higher-touch donor interactions instead.

For Volunteer Management

Level-up the way volunteers engage with your organization: Get volunteers started quickly from anywhere with volunteer management software. Keep them engaged with available opportunities that considers their skills and preferences.
Empower your volunteers to get involved: Want your volunteers to get more involved? Give them visibility to new opportunities, their next projects, application, training, logged hours, and more with volunteer management software.
Improve the experience of your volunteer staff: When volunteers manage and onboard themselves, your staff benefits. Give your volunteer staff more time and resources to focus on what matters.

Platform

How it Works

Create digital spaces that are private, secure, and branded to your nonprofit. Engage any community on any device using the Salesforce platform and your CRM data.

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Building Better Digital Communities, Together

Learn how nonprofits are using Experience Cloud to put donors, volunteers, clients, and more in the driver’s seat of their engagement.

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Customer Story: Big Brothers Big Sisters America

Experience Cloud for Nonprofits has been critical to sustaining our mission during COVID when mentors and mentees couldn’t meet in person – even though that mission is as simple as two people forging a relationship.”

Jarrod Bell, Chief Technology Officer,
Big Brothers Big Sisters America

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