The #1 Client Service Application
Transform your client’s experience and build great connections with Service Cloud. From the contact center to self-service communities, social media and beyond, change the way you support your clients and constituents.
Contact us for international pricing
Have questions? Call 1-800-667-6389 or have someone contact you.
Lightning Enterprise Edition
Extend service to the Web with customization and integration.
$150 $36 users/month* (billed annually)
Includes features such as:
- Case management
- Auto-suggested solutions
- Web & email capture
- Case auto-assignment & escalation
- Computer telephony integration (CTI)
- Reports & analytics
- Customizable dashboards
- Content library
- Email integration
- Mobile access
- Sales features such as opportunities & customizable forecasting
- Service Cloud Console
- Knowledge base**
- Workflow & approvals
- Web self-service portal**
- Ideas & Answers communities
- Service contracts & entitlements
- Field service management **
- Visual workflow
- Call scripting
- Facebook integration***
- Twitter integration***
- Case team collaboration
- Integration via Web Services API
- Developer sandbox
- Offline access
- Enterprise analytics
- Web chat**
Lightning Unlimited Edition
Premier + Success Plan optimizes your Service Cloud App.
$300 $72 users/month* (billed annually)
Includes all Enterprise features:
PLUS
Premier Success Plan
- Live Agent web chat
- Knowledge base
- Additional data storage
- Expanded sandbox environments
- 24/7 toll-free support
- Access to 100+ admin services
- Unlimited online training
- Customer Community**
- Live video chat (SOS)**
* All per user products require an annual contract ** Available for an additional fee. *** Available as a downloadable application via the AppExchange. ‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition.